Warranty Policy

We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Funtopia. Please let us know if you have received any defective items or there is any problem of our products in warranty by sending a email to service@funtopia.us or leaving a message in the chat box at the bottom of this site.

 

Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it.

 

To start a return, you can contact us at service@funtopia.us with your full name and order number.

 

Shipping returned items back is the responsibility of the customer, and only returned items will be refunded.

You can always contact us for any return question at service@funtopia.us

 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at service@funtopia.us